Waitress

Job Summary

The Waitress is responsible for providing excellent customer service, taking orders, serving food and beverages, and ensuring an enjoyable dining experience for guests. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. Ideal candidates are friendly, organized, and committed to upholding high service standards.

Responsibilities

• Greet guests, present menus, and explain daily specials or menu items as needed.
• Take food and beverage orders accurately and relay them to the kitchen and bar staff.
• Serve food and drinks promptly, checking on guests to ensure satisfaction with their meals.
• Process payments, handle cash, and operate the point-of-sale (POS) system.
• Clear tables, refill drinks, and provide additional items as requested by guests.
• Maintain cleanliness and organization in the dining area and assist with table setups.
• Address any customer concerns or complaints with professionalism, escalating to the manager if necessary.

Skills and Qualifications

• Excellent communication and interpersonal skills.
• Ability to multitask and manage time effectively in a high-volume setting.
• Basic math skills for handling transactions and making change.
• Attention to detail and a focus on providing a pleasant dining experience.
• Physical stamina to stand, walk, and carry trays for extended periods.

Preferred Skills

• Previous experience as a waitress or in a customer service role.
• Familiarity with POS systems and food safety practices.
• Knowledge of menu items and basic serving etiquette.