Shift Lead (McAlister's Deli)

Job Summary

The Shift Lead at McAlister's Deli is responsible for overseeing restaurant operations during their assigned shift, ensuring smooth service flow, staff coordination, and customer satisfaction. This role includes handling cash, resolving guest concerns, and supporting team members to meet quality standards. Ideal candidates are organized, dependable, and demonstrate leadership and customer service skills.

Responsibilities

• Supervise and coordinate daily operations during the shift, ensuring service and cleanliness standards are met.
• Lead and motivate team members to deliver excellent customer service and maintain a positive work environment.
• Assist in training new staff and reinforcing company policies and procedures.
• Handle cash transactions, manage the cash register, and ensure accurate cash handling procedures.
• Address customer inquiries, concerns, or complaints professionally, escalating issues to the manager as needed.
• Monitor inventory levels and report any shortages to management for restocking.
• Ensure health, safety, and sanitation standards are upheld throughout the restaurant.

Skills and Qualifications

• Strong leadership and interpersonal skills.
• Good communication skills for effective team and customer interaction.
• Basic math skills for cash handling and transaction management.
• Ability to work efficiently in a fast-paced environment.
• Reliable and punctual with excellent organizational skills.

Preferred Skills

• Previous experience in a restaurant or supervisory role.
• Familiarity with point-of-sale (POS) systems and inventory management.
• Knowledge of food safety and handling practices.