Hostess

Job Summary

The Hostess serves as the first point of contact for guests, creating a welcoming atmosphere and managing seating arrangements to ensure a smooth flow of service. This role requires excellent communication and customer service skills to enhance the guest experience and support the restaurant team. Ideal candidates are friendly, organized, and able to multitask effectively in a dynamic environment.

Responsibilities

• Greet guests warmly and assist them with seating arrangements based on availability and reservation status.
• Manage reservations and walk-ins, maintaining an organized waitlist when necessary.
• Provide guests with accurate wait times and maintain regular communication regarding seating status.
• Collaborate with serving and kitchen staff to optimize table turnover and seating efficiency.
• Answer phone calls, handle reservations, and respond to customer inquiries about the restaurant.
• Maintain cleanliness and organization in the entrance and waiting areas.
• Assist with special accommodations or guest requests to enhance their dining experience.

Skills and Qualifications

• Strong interpersonal and communication skills.
• Ability to remain calm and professional in a fast-paced environment.
• Basic knowledge of reservation systems and dining room layout.
• Positive attitude and a focus on customer service.
• Organized, with the ability to multitask and prioritize tasks effectively.

Preferred Skills

• Previous experience in customer service or a similar hospitality role.
• Familiarity with reservation and table management software.
• Ability to speak multiple languages is a plus, especially in tourist-heavy areas.