Crew Member

Job Summary

The Crew Member is responsible for delivering exceptional customer service, preparing food, and maintaining a clean and organized environment to ensure a smooth and enjoyable experience for customers. This role requires teamwork, efficiency, and attention to detail in a fast-paced setting, supporting all aspects of operations from food preparation to customer interaction.

Responsibilities

• Greet and interact with customers, taking orders accurately and efficiently at the counter or drive-thru.
• Prepare and assemble food items according to company standards and specific customer requests.
• Maintain cleanliness and sanitation in dining, kitchen, and restroom areas throughout shifts.
• Operate cash registers, handle transactions, and ensure proper cash handling procedures are followed.
• Restock supplies, condiments, and utensils as needed to maintain service readiness.
• Respond to customer inquiries, requests, and resolve minor complaints professionally.
• Assist team members during busy periods to keep service efficient and operations running smoothly.

Skills and Qualifications

• Excellent communication and customer service skills.
• Ability to work in a fast-paced, team-oriented environment.
• Basic math skills for handling transactions.
• Reliable, punctual, and able to follow instructions.
• Flexibility to perform multiple tasks and adapt to changing priorities.

Preferred Skills

• Previous experience in customer service or food service is beneficial.
• Familiarity with point-of-sale (POS) systems.
• Knowledge of food handling and safety practices.